Vacant job

At Region Dalarna, you will have a meaningful job where you can make a difference. Together, we work for a sustainable Dalarna with development power in all parts of the county.

The administrations of Assistive Devices Dalarna and Hearing & Vision together form Dalarna's Assistive Device Center. The vision of Dalarna's Assistive Device Center is: We make the impossible possible! Our goal is to contribute to good health by enabling increased independence, participation, and accessibility in society for people with disabilities.

Do you enjoy helping people and care about maintaining a high level of service? Are you someone who wants to make a difference in people's everyday lives? Do you want a job that is important and meaningful? Then the position in Customer Service/Operational Support at Dalarna's Assistive Device Center could be for you! We are on our way to developing our Customer Service into a service team for both our customers and our internal operations. We aim to actively work with digitalization to simplify our workflows and streamline administration.

As a Customer Service Representative, you are our face to the outside world and have a significant role in our flow. The daily tasks mainly consist of receiving and managing orders and error reports via our customer service, both through the TeleQ system and via our functional mailbox. It is a varied and enjoyable job where you work with both internal administration and service. You have a good ability to create structure and enjoy working both in a team and independently.

Your tasks include, among other things:

• Internal and external service/support - you are an important contact point for both colleagues and customers, facilitating their work
• Relocation matters and insurance questions - you handle practical processes during relocations within and outside the county
• Financial administration - coding, handling invoices and contracts
• Document management - filing, managing agendas/minutes, etc.

Of course, you will also participate in improving and developing the organization's routines and working methods.

Requirements:

• Completed upper secondary education
• Good knowledge and experience of working in MS 365
• Good language skills in Swedish, both spoken and written

Meritorious:

• Experience in a position with direct customer contact via phone and email
• Experience in the assistive device and disability field
• Experience working in the operational system Sesam2, Websesam
• Basic financial knowledge
• Basic knowledge of the principle of public access, filing, and case management
• Experience in document management and minute-taking
• Experience in change work related to digitalization

Personal qualities:

We are looking for someone who has a genuine and professional approach to your colleagues and our customers. It is important that you are flexible and can easily adapt to different tasks and are used to prioritizing both independently and collectively. We want our employees to feel for the target group and put the customer at the center. We see your ability to be unpretentious in your meetings as a strength. We place great importance on personal qualities that we see can complement our team. We see that you are a responsible and positive colleague who contributes to a good work environment.

Do you have protected personal information? Please do not apply via the system. Instead, contact the recruiting manager directly.

We primarily use email (from the email address: [email protected]) to send out communications and invitations. Please check your inbox and also your spam/junk folder regularly during this time to ensure you receive all information from us.

If you are or have previously been employed by Region (County Council) Dalarna, we will take internal references from your current or previous manager if you are considered for employment.

Read more about Region Dalarna, our values, work environment, and benefits, as well as what checks are done before employment: Work with us - Region Dalarna (https://www.regiondalarna.se/jobb-och-utbildning/jobba-med-oss/)  

We have made our choice of media and therefore do not wish to be contacted by other sales companies or recruitment firms.

Union Contact Information

Union - Region Dalarna (https://www.regiondalarna.se/jobb-och-utbildning/jobba-med-oss/fackforbund/)